please if you have questions!


Why do I get local network IP error ?

Your live stream camera setup is using a local network address, which we cannot access from the internet. Please set up portforwarding in your router (see https://portforward.com/) to forward port 554 (rtsp) or 80 (http), 443 (https) to the cameras local network IP address.

(Probably you also need a dynamic DNS name (DDNS), if you don't have a static IP address from your ISP.) Then enter the outside IP address instead (https://www.whatismyip.com) or the DDNS name.


Why is my stream not starting / restarting ?

Depending on your camera model it is possible that starting the stream will not work. You can see it in the status box with repeating 'restarting' entries. This is most likely because the input video format is not recognised. Please contact us for help.

If the connection to your camera is lost, it will restart automatically. If this does not work, please use the restart button in your dashboard -> webcams list.


Why is the stream not really 'live' ?

Because of processing latency in YouTube, there is always a delay of at least 15 seconds. Set your YouTube event to low latency.


Is there a bandwidth limit ?

There is a bandwidth limit of 6 Mbit/s (12 Mbit/s on LIVE+) active on our server input side. Please use a lower resolution/frame rate in your camera settings if this is exceeded (only Full HD cameras and very high quality settings).


How do I permanently embed the live stream into my website ?

There are two ways:

1.) By using "stream now" in YouTube, you can use the channel ID which does not change. Please see https://webcam.io/blog/howto-embed-youtube-live.html.
Pros: The embed code does not change. Simple setup.
Cons: Only one channel ID / stream now per user account. YouTube seems to stop and save even on the slightest connection problem.

2.) With the stream set up in YouTube as a live "event", it will wait much longer before ending and saving the stream. And you can use the "enable backup stream" checkbox in webcam.io to have us stream a "webcam offline" image when the connection is lost for a longer time.
Pros: multiple Streams. More stream settings in YouTube.
Cons: when stopped for hours (?) the stream is marked as ended in YouTube and you need to recreate it. This changes the embed code.


With both solutions we recommend deleting videos that are not used or only contain "webcam offline" regularly to prevent getting a "duplicate content violation" warning from YouTube.

We try to minimize the time when there is no stream sent to YouTube (Backup stream settings). But we cannot guarantee that the stream is not ended. If you cannot change the embed code in you site easily, please use the "stream now" way.


How do I activate the time-lapse view ?

Time-lapse requires a separate webcam entry of type "time-lapse", reading from an image URL (jpg). Or transferring the images via FTP if your camera supports it.

(Reading images directly from the stream is on the development roadmap.)


When do I need the LIVE+ plan ?

If your camera supports H.264 encoding, the LIVE plan is normally sufficient. Other camera codecs require the LIVE+ plan, because transcoding is required before sending the stream to YouTube (i.e. with MJPEG or MxPEG/Mobotix).


Which latency setting do I use in YouTube Live ?

Please refer to: https://support.google.com/youtube/answer/7444635?hl=en
we recommend using the "normal" latency setting.


How can I add my logo to the stream ?

There is no interface (yet), but you can send us the logo by email (as PNG if you need a transparent background). And where you want it placed.
This requires the transcoding (LIVE+) plan.


What are your IP ranges so I can limit access in my firewall ?

IPs and ranges of our nodes are changing regularly.

Please contact us, so we can set your webcam entry to only connect from a limited list of servers that will not change very often (listed here: Streamserver IPs)
Please monitor this list regularly or revisit if connection problems remain.